If water is flooding your shop, office, or rental, close the main shutoff valve and call call (855) 575-2890. Our 24/7 emergency line is answered at night, on weekends, and on holidays, and same-day appointments are offered when available. If you can, tell us the building type and where the water is coming from, so we can plan the visit before we arrive.
After hours: when a commercial plumbing problem cannot wait
A business does not stop leaking at 5 p.m. A burst supply line, a backed-up floor drain, a failed water heater, or an overflowing toilet can ruin stock, flooring, and records before morning. Our after-hours crew answers calls at night and on weekends so the damage stops sooner.
Call right away when water is spreading, when sewage is coming up from a drain, or when a leak is near electrical equipment. Leave the area and call 911 for anything involving electrical hazards or a gas smell, and call the gas utility's emergency line from outside.
Who we work for
We serve small commercial buildings and rentals around Helena. That includes retail shops, offices, storefront units, light-service businesses, and rental properties with tenants.
- Shops and storefronts: restroom leaks, floor drains, and water heater failures.
- Offices: breakroom sinks, restroom fixtures, and supply leaks above ceilings.
- Rentals: tenant-reported leaks, backed-up toilets, and kitchen drain problems.
- Light food service: sink drains, grease traps, and prep area plumbing.
Tell us the type of building and the symptoms when you call. For some larger or specialized systems, we will say plainly if the job is outside what we do.
| Problem | Likely cause | First move |
|---|---|---|
| Water spreading from a ceiling or wall | Supply or drain line leak | Close the main valve, call |
| Floor drain overflows | Blocked line or lift problem | Stop using fixtures, call |
| Restroom toilets backing up | Main drain blockage | Stop flushing, call |
| No hot water for staff or customers | Failed water heater | Call, avoid DIY on gas units |
| Slow kitchen or prep sink | Grease buildup in line or trap | Stop pouring grease, call |
| Backflow device leaks or fails a test | Worn parts in the assembly | Call, check with the utility |
Grease traps
Grease traps collect fats and oils before they reach the drain line. When they fill, a kitchen or breakroom sink backs up, smells, and slows down. Regular pumping keeps the trap from overflowing into the line behind it.
Traps vary, and so does how often they need service. The right schedule depends on how much cooking happens and how large the trap is. Ask the City of Helena Utilities Board at (205) 663-1670 whether your business has any grease rules to follow.
We can look at a suspected clog and the lines the trap serves, and hydro jetting is an option for greasy lines. Trap pump-out is often handled by a hauler, so ask us on the call who covers what.
Backflow prevention
A backflow assembly keeps used or contaminated water from flowing back into the supply. Some businesses are required to have one, and many have to test it on a schedule. Ask the Helena Utilities Board whether your account needs testing and what paperwork they expect.
Backflow work is usually planned, not urgent, though a leaking assembly or a failed test should be handled quickly. If your irrigation or fire line has a device that has not been tested, call before the utility sets a deadline. Tell us the make and location when you call.
Rentals, landlords, and tenants
A leak in a rental creates a question: who calls the plumber? Landlords and property managers can book us directly, and tenants can call us if they have permission from the owner. Have the unit number and a contact for access ready.
For tenant emergencies, the first step is to close the fixture shutoff or the unit's main valve. Report the issue to the owner or manager, and take photos for later. We need access to the unit and the owner's okay for billing. Many disputes over who pays are handled between tenant and owner, not by the plumber.
Commercial emergency checklist
- Locate and close the main water valve for the building or unit.
- Switch off equipment near standing water only if you can reach the switch dry.
- Move inventory, files, and electronics away from the water.
- Photograph damage for your insurance claim.
- Notify the property owner or manager if you rent.
- Call and tell us the building type, the symptom, and how to enter.
What affects the price of commercial plumbing work
- Type and size of the systemRestrooms, kitchens, and larger supply lines each bring different work.
- Access to the problemCeilings, slabs, and tight mechanical rooms take longer.
- Time of the callAfter-hours, weekend, and holiday calls are priced differently, and you hear it first.
- Parts and equipmentWater heaters, valves, and backflow devices vary widely.
- Scope of workClearing a drain, repairing a pipe, and replacing equipment are different jobs.
Commercial property and business policies often cover sudden water damage. Ask your insurer before repairs begin and keep photos and invoices.
Want your real number? Call (855) 575-2890Helena businesses and buildings
Helena's population grew from 3,918 in 1990 to 20,914 in 2020, so more homes and more small businesses now depend on the same water and sewer systems. Buildings with several suites may have shared plumbing between units, so a leak in one suite can affect its neighbors. Old Town Helena has older buildings where original drains and fixtures can show their age.
For water or sewer service questions, call the City of Helena Utilities Board at (205) 663-1670. For permits and inspections, check with the Helena building department.
Where we cover
We serve Helena and nearby towns, including Pelham and Chelsea. Related work includes leak detection for hidden water loss and drain cleaning for blocked lines.
Commercial plumbing questions
Yes. The emergency line answers around the clock, including nights, weekends, and holidays. Same-day appointments are offered when available, and you get a clear price before work starts.
Shops, offices, storefront units, and rental properties around Helena. Tell us the building and the problem when you call.
We can look at the trap and the lines it serves. Pump-out is sometimes handled by a hauler, so we tell you what we cover.
Ask on the call. Check with the Helena Utilities Board about what your account requires.
Yes, with the owner's permission for work and billing. The owner or manager should know about the issue.
Yes. Our leak detection service traces where water is traveling before walls or floors are opened.