Call (855) 575-2890 for any plumbing problem in Helena or the nearby towns. This is a call-only business, so there is no form to fill out and no inbox to wait on. You talk to a person, describe what is happening, and the next step starts during the call.
Business details
Helena Express Plumbing, 4685 Highway 17, Helena, AL 35080.
Phone: (855) 575-2890 (24/7 emergency line).
Email: contact@expressplumberhelena.com
Why we are call-only
A plumbing problem is hard to describe in a form, and it does not wait for an email reply. A burst pipe or a sewer backup needs a voice on the line who can tell you which valve to close right now. On the phone, a dispatcher can ask where the water is coming from, whether it is clear or dirty and whether you have electricity near it, then pick the right plumber for the job.
The email address above is for non-urgent business questions. If water is running or a drain is backing up, please use the phone.
What to have ready when you call
A few details make the call shorter and the dispatch more accurate. You do not need all of them, and the dispatcher will ask for whatever is missing.
Helpful to have on hand
- The address where the work is needed, including the town and ZIP code
- A short description of what happened and when it started
- Whether you have found and closed the main water shutoff or a fixture valve
- The age and type of the water heater if that is the issue (gas or electric, tank or tankless)
- A callback number in case the call drops
- Photos of the problem if it is safe to take them
While you wait for the plumber
Stopping the damage is the one thing you can do that makes a real difference. Shut off the water at the main valve, which is often near the meter or where the line enters the house. Open a low faucet to drain the pipes and keep children and pets out of standing water.
If sewage has come up through a floor drain or tub, stop using sinks, showers and toilets and keep the area clear. If water has reached outlets, appliances or the electrical panel, do not touch it, and call 911 if you feel unsafe. If you smell gas, leave the building first, call 911 and then call the gas utility emergency line.
What happens on the call
A live dispatcher answers, confirms your address and asks what you are seeing. They give you safe steps first. Then they schedule a licensed plumber, and same-day appointments are offered when available.
When the plumber arrives, they look at the problem and give you a clear price before work starts. You approve it before anything begins. After hours and holiday dispatches are priced differently from daytime visits, and that is explained on the call so nothing surprises you later.
Where we are and who we serve
Our address is on Highway 17 in Helena. The map below shows the location, and the dispatch area covers Helena, Pelham, Alabaster, Chelsea and Calera. Please call before you drive to the address, because plumbers are dispatched from the field and the office is not a walk-in counter.
Not sure what you need?
Describe the symptom and let the dispatcher match it to a service. Common starting points are drain cleaning, water heater repair, leak detection and burst pipe repair. The services page has the full list, and the about page explains how to check any plumber's license with the state board.
For the water or sewer utility itself, the City of Helena Utilities Board can be reached at (205) 663-1670. If the problem is on your side of the meter, call us at (855) 575-2890.