Privacy Policy
How Helena Express Plumbing handles information when you call or visit this site.
This policy explains what information Helena Express Plumbing, 4685 Highway 17, Helena, AL 35080, handles when you call us or visit this website. We are a call-only business, and this site has no contact forms, accounts or online payments.
Information you give us by phone
When you call (855) 575-2890, we ask for the details needed to send a plumber, such as your name, service address, callback number and a description of the problem. We use that information to schedule and complete your service, to contact you about the visit and to keep a record of the work.
Calls to our line may be recorded for quality and training purposes. If you do not want to be recorded, tell the dispatcher at the start of the call.
Information collected on this website
This website does not ask you to submit personal information. Like most sites, our hosting provider may keep standard server logs, which can include your IP address, browser type and the pages you visited. We use this kind of technical information to keep the site working and secure.
If you tap a phone number on the site, your device starts a call through your own phone service. If you view the embedded map, the map provider may receive information from your browser under its own privacy policy.
How we use and share information
We use call information to provide plumbing service, to answer your questions and to improve how we handle calls. We share it only with the plumbers and staff who need it to do your job, with service providers who help us operate the business, and when the law requires it.
Your choices
You may ask us to correct information we hold about you or to delete it where we are able to. Contact us by phone or by email at contact@expressplumberhelena.com. Some records, such as invoices, may need to be kept for business or legal reasons.
Children
This site is meant for adults who own or manage property. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
Contact
Questions about this policy can be sent to contact@expressplumberhelena.com or raised by phone at (855) 575-2890. You can also visit our contact page.
Where we work around Helena
Dispatch covers Helena, Pelham, Alabaster, Chelsea and Calera, with nearby neighborhoods in between.